:root{--fundo:#07080d;--painel:#10131a;--painel-2:#151a23;--painel-3:#1a1f2b;--linha:#ffffff0f;--linha-forte:#ffffff1c;--texto:#e7ebf3;--texto-2:#a2acbd;--texto-3:#6b7486;--ciano:#3ee0ff;--ciano-fundo:#3ee0ff17;--ciano-borda:#3ee0ff52;--violeta:#a78bfa;--violeta-fundo:#a78bfa1a;--ok:#34d399;--alerta:#fbbf24;--erro:#f87171;--balao-entrada:#1a1f2b;--balao-saida:#12343a;--raio:12px;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;color:var(--texto);background:var(--fundo);-webkit-font-smoothing:antialiased;font-family:Geist,Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:14px;line-height:1.45}*{box-sizing:border-box}body{background:var(--fundo);margin:0}button,input,textarea,select{font:inherit;color:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.4}:focus-visible{outline:2px solid var(--ciano);outline-offset:2px}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-thumb{background:#ffffff14;border-radius:8px}::-webkit-scrollbar-thumb:hover{background:#ffffff24}.marca{letter-spacing:.2px;color:var(--texto-2);white-space:nowrap;font-size:15px}.marca b{color:var(--texto);font-weight:650}.marca.grande{text-align:center;margin-bottom:22px;font-size:24px}.botao{background:var(--painel-2);border:1px solid var(--linha-forte);white-space:nowrap;border-radius:10px;padding:7px 13px;transition:border-color .15s,background .15s}.botao:hover:not(:disabled){border-color:var(--ciano-borda)}.botao.primario{background:var(--ciano);border-color:var(--ciano);color:#031418;font-weight:600}.botao.primario:hover:not(:disabled){background:#6be8ff}.botao.fantasma{color:var(--texto-2);background:0 0;border-color:#0000}.botao.fantasma:hover:not(:disabled){color:var(--texto);background:var(--painel-2)}.botao.linha{text-align:left;justify-content:space-between;width:100%;padding:12px 14px;display:flex}.mini{color:var(--ciano);background:0 0;border:none;padding:0 4px;font-size:12px}.mini-largo{width:100%}input,textarea,select{background:var(--fundo);border:1px solid var(--linha-forte);border-radius:10px;width:100%;padding:9px 11px}input:focus,textarea:focus,select:focus{border-color:var(--ciano-borda);outline:none}textarea{resize:none}label{color:var(--texto-2);flex-direction:column;gap:6px;font-size:13px;display:flex}.papel{text-transform:uppercase;letter-spacing:.6px;color:var(--texto-3);margin-left:6px;font-size:10.5px}.erro{color:var(--erro);margin:0}.vazio{color:var(--texto-3);text-align:center;padding:28px 12px}.ponto{background:var(--texto-3);border-radius:50%;flex:none;width:7px;height:7px;display:inline-block}.ponto.ok{background:var(--ok)}.ponto.erro{background:var(--erro)}.contador{background:var(--ciano);color:#031418;text-align:center;border-radius:999px;min-width:18px;padding:0 6px;font-size:10.5px;font-weight:700;line-height:18px}.tela-central{place-items:center;min-height:100vh;padding:16px;display:grid}.cartao-login{background:var(--painel);border:1px solid var(--linha);border-radius:18px;width:min(400px,100%);padding:32px}.form-login{flex-direction:column;gap:14px;display:flex}.explica{color:var(--texto-2);margin:0;line-height:1.5}.qr{background:#fff;border-radius:10px;align-self:center;width:200px;height:200px}.qr.vazio{color:#333;place-items:center;display:grid}.segredo{color:var(--texto-3);word-break:break-all;margin:0;font-size:12px}.caixa{background:var(--fundo);grid-template:"topo topo topo topo"52px"canais lista conversa contexto"minmax(0,1fr)/64px 300px minmax(0,1fr) 300px;height:100vh;display:grid}.topo{border-bottom:1px solid var(--linha);background:var(--fundo);grid-area:topo;align-items:center;gap:14px;padding:0 14px 0 18px;display:flex}.busca-global{background:var(--painel);border-color:var(--linha);max-width:380px;height:34px;padding:6px 12px}.alerta-sla{color:var(--alerta);white-space:nowrap;background:#fbbf2414;border:1px solid #fbbf244d;border-radius:999px;padding:4px 12px;font-size:12.5px}.topo-direita{white-space:nowrap;color:var(--texto-2);align-items:center;gap:8px;margin-left:auto;display:flex}.empresa{color:var(--texto-2);margin:0 4px}.topo-direita .usuario{color:var(--texto);padding:5px 10px}.col{flex-direction:column;min-height:0;display:flex;overflow:hidden}.col-canais{background:var(--fundo);border-right:1px solid var(--linha);grid-area:canais;align-items:center;gap:2px;padding:8px 0;overflow-y:auto}.canal{width:52px;height:52px;color:var(--texto-3);background:0 0;border:0;border-radius:10px;flex-direction:column;flex:none;justify-content:center;align-items:center;gap:2px;transition:color .15s,background .15s;display:flex;position:relative}.canal:hover:not(:disabled){color:var(--texto);background:var(--painel)}.canal.ativo{color:var(--ciano);background:var(--ciano-fundo)}.canal.ativo:before{content:"";background:var(--ciano);border-radius:2px;width:2px;position:absolute;top:12px;bottom:12px;left:-6px}.canal .sigla{letter-spacing:.4px;text-transform:uppercase;font-size:9.5px;font-weight:650}.canal .ponto{width:6px;height:6px;position:absolute;top:9px;left:9px}.canal .contador{min-width:16px;padding:0 4px;font-size:9.5px;line-height:16px;position:absolute;top:4px;right:2px}.trilho-sep{background:var(--linha);flex:none;width:28px;height:1px;margin:4px 0}.dev-simular{flex-direction:column;gap:6px;width:100%;margin-top:auto;padding:8px 6px 0;display:flex}.dev-simular>.botao{padding:6px 0;font-size:18px}.dev-simular form{z-index:30;background:var(--painel);border:1px solid var(--linha-forte);border-radius:12px;flex-direction:column;gap:6px;width:280px;padding:12px;display:flex;position:fixed;bottom:16px;left:72px}.col-lista{background:var(--fundo);border-right:1px solid var(--linha);grid-area:lista}.filtros{border-bottom:1px solid var(--linha);flex-wrap:wrap;gap:4px;padding:10px 12px;display:flex}.chip{color:var(--texto-3);background:0 0;border:1px solid #0000;border-radius:999px;padding:3px 10px;font-size:12.5px;transition:color .15s,border-color .15s}.chip:hover{color:var(--texto)}.chip.ativo{border-color:var(--ciano-borda);color:var(--ciano);background:var(--ciano-fundo)}.lista{flex:1;overflow-y:auto}.item{border:0;border-bottom:1px solid var(--linha);text-align:left;background:0 0;gap:11px;width:100%;padding:11px 14px 11px 16px;transition:background .12s;display:flex;position:relative}.item:hover{background:#ffffff05}.item.ativo{background:#3ee0ff0a}.item.ativo:before{content:"";background:var(--ciano);width:2px;position:absolute;top:0;bottom:0;left:0}.avatar{background:var(--painel-3);border:1px solid var(--linha-forte);width:36px;height:36px;color:var(--texto-2);border-radius:50%;flex:none;place-items:center;font-size:12.5px;font-weight:650;display:grid}.avatar.grande{width:52px;height:52px;font-size:16px}.item-meio{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.item-linha{justify-content:space-between;align-items:center;gap:8px;min-width:0;display:flex}.item-linha b{text-overflow:ellipsis;white-space:nowrap;font-weight:600;overflow:hidden}.item-linha time{color:var(--texto-3);flex:none;font-size:11px}.previa{color:var(--texto-2);text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.detalhes{color:var(--texto-3);font-size:11.5px}.espera{border:1px solid var(--linha-forte);color:var(--texto-2);border-radius:999px;flex:none;padding:0 7px;font-size:11px}.espera.estourou{color:var(--alerta);border-color:#fbbf2459}.estourou{color:var(--alerta)}.col-conversa{background:var(--fundo);grid-area:conversa}.col-conversa.vazia{color:var(--texto-3);place-items:center;display:grid}.conversa-topo{border-bottom:1px solid var(--linha);align-items:center;gap:12px;min-height:56px;padding:8px 20px;display:flex}.conversa-titulo{flex-direction:column;min-width:0;display:flex}.conversa-titulo b{font-weight:600}.conversa-titulo small{color:var(--texto-3);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.acoes{gap:2px;margin-left:auto;display:flex}.acao-texto{color:var(--violeta);background:0 0;border:0;border-radius:8px;padding:6px 10px;font-size:13px;font-weight:550;transition:background .15s}.acao-texto:hover{background:var(--violeta-fundo)}.acao-texto.principal{color:var(--ciano)}.acao-texto.principal:hover{background:var(--ciano-fundo)}.thread{flex-direction:column;flex:1;gap:6px;padding:22px 8% 16px;animation:.15s ease-out entrar;display:flex;overflow-y:auto}@keyframes entrar{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}.balao{border-radius:14px;flex-direction:column;gap:2px;max-width:min(68%,620px);padding:8px 12px 6px;line-height:1.45;display:flex}.balao.entrada{background:var(--balao-entrada);border:1px solid var(--linha);border-bottom-left-radius:4px;align-self:flex-start}.balao.saida{background:var(--balao-saida);color:#e9fbff;border:1px solid #3ee0ff1a;border-bottom-right-radius:4px;align-self:flex-end}.balao.ia{border:1px dashed var(--violeta)}.balao .texto{white-space:pre-wrap;word-break:break-word}.balao .midia{color:var(--texto-2);font-style:italic}.balao .meta{color:var(--texto-3);align-self:flex-end;gap:4px;font-size:10.5px;display:flex}.balao.saida .meta{color:#e9fbff80}.balao .motivo{border-radius:8px;margin-top:4px;padding:5px 8px;font-size:12px;line-height:1.35}.balao .motivo.falhou{color:#fca5a5;background:#f871711f}.balao .motivo.tentando{color:#fcd34d;background:#fbbf241a}.entrega.lida{color:var(--ciano)}.entrega.falhou{color:var(--erro)}.composer{flex-direction:column;gap:4px;padding:10px 8% 12px;display:flex}.capsula{background:var(--painel);border:1px solid var(--linha-forte);border-radius:999px;align-items:flex-end;gap:4px;padding:6px 6px 6px 8px;transition:border-color .15s;display:flex}.capsula:focus-within{border-color:var(--ciano-borda)}.capsula textarea{field-sizing:content;background:0 0;border:0;flex:1;min-height:22px;max-height:140px;padding:7px 6px;line-height:1.4}.capsula textarea:focus{outline:none}.icone-cap{width:34px;height:34px;color:var(--texto-3);background:0 0;border:0;border-radius:50%;flex:none;place-items:center;display:grid}.icone-cap:hover:not(:disabled){color:var(--texto);background:var(--painel-3)}.enviar{background:var(--ciano);color:#031418;border:0;border-radius:999px;flex:none;height:34px;padding:0 16px;font-weight:650}.enviar:hover:not(:disabled){background:#6be8ff}.dica-teclas{color:var(--texto-3);padding-left:18px;font-size:11px}.col-contexto{background:var(--painel);border-left:1px solid var(--linha);grid-area:contexto;gap:10px;padding:18px 16px;overflow-y:auto}.ficha-cabeca{text-align:center;border-bottom:1px solid var(--linha);flex-direction:column;align-items:center;gap:6px;padding-bottom:14px;display:flex}.ficha-cabeca b{font-size:15px;font-weight:600}.ficha-cabeca .tel{color:var(--texto-2);font-size:12.5px}.capsulas{flex-wrap:wrap;justify-content:center;gap:5px;margin-top:4px;display:flex}.tag{border:1px solid var(--linha-forte);color:var(--texto-2);border-radius:999px;padding:2px 9px;font-size:11px}.tag.aberta{color:var(--ciano);border-color:var(--ciano-borda)}.tag.resolvida{color:var(--ok);border-color:#34d39959}.tag.alerta{color:var(--alerta);border-color:#fbbf2459}.col-contexto h3{text-transform:uppercase;letter-spacing:.8px;color:var(--texto-3);margin:12px 0 2px;font-size:10.5px;font-weight:600}.col-contexto h3 small{text-transform:none;letter-spacing:0}.ficha{grid-template-columns:auto 1fr;gap:6px 12px;margin:4px 0 0;font-size:13px;display:grid}.ficha dt{color:var(--texto-3);font-size:12px}.ficha dd{overflow-wrap:anywhere;margin:0}.atalhos .botao{background:0 0}.notas{flex-direction:column;gap:6px;display:flex}.nota{background:#fbbf240d;border-left:2px solid #fbbf2480;border-radius:4px 8px 8px 4px;padding:6px 9px;font-size:13px}.nota p{white-space:pre-wrap;margin:0 0 2px}.nota small,.eventos small{color:var(--texto-3);font-size:11px;display:block}.nova-nota{flex-direction:column;gap:6px;display:flex}.nova-nota textarea{background:var(--fundo);border-color:var(--linha);font-size:13px}.nova-nota .botao{color:var(--violeta);background:0 0;border-color:#0000;align-self:flex-end;padding:5px 12px;font-size:12.5px}.nova-nota .botao:hover:not(:disabled){background:var(--violeta-fundo)}.eventos{color:var(--texto-2);flex-direction:column;gap:7px;margin:0;padding:0;font-size:12.5px;list-style:none;display:flex}.modal-fundo{z-index:40;background:#0009;place-items:center;display:grid;position:fixed;inset:0}.modal{background:var(--painel);border:1px solid var(--linha-forte);border-radius:16px;flex-direction:column;gap:14px;width:min(420px,92vw);padding:22px;display:flex}.modal h3{margin:0;font-weight:600}.modal-acoes{justify-content:flex-end;gap:8px;display:flex}.toast{background:var(--painel);border:1px solid var(--linha-forte);z-index:50;cursor:pointer;border-radius:12px;max-width:min(560px,92vw);padding:10px 16px;position:fixed;bottom:22px;left:50%;transform:translate(-50%)}@media (prefers-reduced-motion:reduce){.thread{animation:none}}@media (width<=1280px){.caixa{grid-template-columns:64px 280px minmax(0,1fr);grid-template-areas:"topo topo topo""canais lista conversa"}.col-contexto{display:none}.thread,.composer{padding-left:4%;padding-right:4%}}